We are so confident in our products that we offer a 30 Day money back guarantee on your purchase. You will be offered 30 days from the date of receiving your merchandise to contact us to return the item for a full refund on the purchase price excluding shipping cost. We guarantee against dead on arrival if UPS damages the package in transit. We inspect all machines as we heat up the press to 200 degrees cels. to make sure the machine functions properly prior to being shipped out to you.